Healthcare

Returning 21 minutes per clinician, per shift

A twelve-hospital group reduced clinical documentation load without changing their electronic health record.

Challenge

Clinicians at Northbridge were spending close to a third of each shift on documentation.

Approach

We built an EHR-adjacent documentation layer integrating through SMART on FHIR...

Outcome

Documentation time fell 38% across the pilot wards and rollout completed across all twelve sites.

Before / after

What measurably moved

Documentation share of shift

Before - 31%

After - 19%

Note completion after shift end

Before - 44%

After - 9%

“The thing that convinced our clinical council was the shadow period.”

Dr. Elena Marsh, Chief Clinical Information Officer

Behind the work

Software that clinicians will actually use at 3am.

AI that survives contact with a compliance review.

One place where every team, in any industry, does the work.

A first conversation is with the engineers who would do the work - not an account manager.